All our work is carefully planned and evaluated by our customers. Two examples of work: induction coaching and strategic coaching give an illustration of this and some other customer responses to our work. We know that our customers are pleased with the work that we do because we get invited back. These are the sorts of things they say:

Induction Coaching:
"The encouragement, guidance and insights you offered enabled me to sharpen my thinking to ensure that as a new employee of the Strategic Health Authority my personal objectives are developed to complement the corporate objectives as outlined in the Business Plan" - SHA Director

Board Development:
"Very good - relaxed, informal, listening style facilitating, easy engagement" - PCT Chief Executive

Organisational Development:
"Our experience of working with Strategic Positioning Ltd has been very positive and supportive. You have shown a very comprehensive understanding of the issues facing NHS organisations.. the positive aspects of our working relationship have been your clear and determined commitment to complete work within the agreed timescale and to high quality" - SHA Chief Executive

Personal Coaching:
"My experience of working with you has been consistently positive. There has been challenge, which has not always been comfortable, but the challenge has been made constructively and has been followed through and concluded. You are very perceptive, quickly picking up on what is not being said, ....teasing out underlying issues. You are quietly authoritative and respected" - Director, PCT

Team Building SHA:
"My experience of working with you is invariably positive. I find your approach with whatever group you are working with supportive and matched by a good degree of challenge. You make it clear that ownership for action rests with your clients. Your extensive networks and contacts are undoubtedly an asset in terms of helping people find their own way through the system. The Team found, (your intervention), immensely helpful and I got from it what I needed as the Director, including the crucial answer to a personal challenge around my extent of engagement around the team" -SHA Director

Board Development:
" The experience was a very pleasant one and very productive. I know this is a view shared by all our Directors. I believe that only someone of your experience and understanding could have produced such a positive outcome" - Chair, SHA

Personal Coaching:
"I would describe the experience of working with you as positive, focussing on the issues and outcomes required. The experience was good because of focus; listening and addressing all the issues raised. Also, where a change of direction was required it was explained in a logical way. The service was fully satisfactory. Would be scraping the barrel to look for improvement" - PCT Chief Executive

Board Development:
"Lots of positive feedback and you handled us all very well" -Chief Executive PCT

Department of Health Directorate:
" Many thanks for guiding yesterday's session so expertly. We found it very useful and it will play a significant role in our work going forward" -Directorate Head, Department of Health

National Professional Group:
" Thank you for excellent facilitation. Largely due to you we covered a lot of ground. We're now making sure the aspirations turn into solid action" - National Professional Director

Study Tour USA:
"Just a big thank you for organising the whole thing and leading us gently into the American healthcare morrass. I found the week exciting and stimulating and I think as consequence we have genuine determination to make sure we change the way in which we think about commissioning" - Director, PCT

Board Development:
"The feedback from the Non Executive Director on the team was really positive, so I think we've made a really good start to our strategy development" - Chief Executive, PCT

NHS Trust Board:
" You did challenge us in a firm but gentle way. Write up was good and received quickly" - Chief Executive NHS Trust

Board-to-Board Rehearsal:
" This session allowed the Board to develop/rehearse their responses to potential questions. The Board-to-Board outcome letter from the SHA was very positive and they were impressed with how well the Team performed" - Assistant Director, Corporate Governance and Services, PCT